Trade knowledge guide
Disputes, Defects & Returns
Record lot numbers, affected quantities, photos, inspection results, remedy proposal and response deadlines.
Key caution
Preserve evidence and comply with contract notice deadlines. Rights and remedies depend on contract and applicable law.
Practical checklist
- Record product, parties, origin, destination and relevant dates.
- Define contract responsibilities and acceptance criteria in writing.
- Request documents relevant to the exact product and market.
- Verify material claims with an official source or issuing body.
- Keep quote versions, approvals, payment records and shipment documents.
- Resolve uncertainty before irreversible payment or shipment.
General education only; confirm current obligations with official authorities and qualified professionals.