XHVIA · WEBSITE POLICIES

Privacy Policy

Last updated: 10 October 2026 · English version

This Privacy Policy explains how XIANGHAI INTERNATIONAL TRADE CO., LTD. handles personal data when you visit XHVIA.com, contact us, or submit a sourcing enquiry. We aim to handle personal data responsibly and in accordance with applicable law, including Singapore’s Personal Data Protection Act 2012 (PDPA) where it applies.

1. Who we are and how to contact us

Organisation: 义乌市向海国际贸易有限责任公司 (XIANGHAI INTERNATIONAL TRADE CO., LTD.)
Website/brand: XHVIA — xhvia.com
Business location: Yiwu, Zhejiang, People’s Republic of China
Privacy and data-protection contact: sales@xhvia.com

The Chinese company name is the company’s legal identity. The English name and XHVIA brand are used for international business communication. For privacy questions, access or correction requests, or withdrawal of consent where applicable, please use the contact above.

2. Personal data we may collect

Depending on how you interact with us, we may collect:

• Contact and business details, such as your name, company, email address, country and any contact details you choose to provide.
• Enquiry details, including product or service requested, specifications, quantity, destination, budget, delivery requirements and other information you submit.
• Communications you send to us and our responses, including information needed to research suppliers, prepare quotations or coordinate a transaction.
• Basic technical and security information generated when a browser accesses the website, such as IP address, request time, browser/device information and security logs, to the extent made available by our hosting and security services.

Please do not submit sensitive personal data or another person’s personal data unless it is necessary for your enquiry and you are authorised to provide it.

3. How we collect information

We collect information directly when you fill in an enquiry form, email or message us, or otherwise communicate with us. Some technical information may be generated automatically by website hosting, delivery or security systems. We may also receive business contact details from a representative acting for your organisation or from public business sources when reasonably relevant to a business enquiry.

4. Purposes and lawful handling

We may use personal data to:

• respond to enquiries and clarify purchasing requirements;
• research potential products and suppliers, request supplier quotations, compare options and prepare proposals;
• coordinate samples, purchasing, export, logistics and related trade support when requested;
• communicate about an existing or proposed business relationship and maintain appropriate business records;
• secure, troubleshoot and improve the website, prevent abuse and protect the company and users; and
• meet applicable legal, regulatory, accounting or dispute-handling obligations.

We will seek consent or rely on another permitted basis where required by applicable law, notify individuals of relevant purposes, and limit collection, use and disclosure to purposes that are appropriate in the circumstances. We do not use enquiry details for unrelated marketing unless permitted by law and, where required, you have consented.

5. When we may disclose personal data

We do not sell personal data. We may disclose relevant information only as reasonably needed for the purposes above, for example:

• to suppliers or manufacturers when you ask us to obtain product information or a quotation; we aim to share only the details needed for that task;
• to freight forwarders, carriers, customs brokers, inspection providers or other transaction partners when needed for a service you request or a transaction you authorise;
• to hosting, website security, storage, communications or other service providers supporting our operations;
• to professional advisers, insurers, banks or payment-related providers where reasonably necessary; or
• to a regulator, court, law-enforcement body or other recipient where required or permitted by law, or to protect legal rights and safety.

Third-party recipients may process information under their own legal duties and privacy terms. We do not control the privacy practices of independent suppliers or external websites.

6. International transfers

Our business is based in China and our website uses third-party hosting and infrastructure. Information may be processed in countries where we or our service providers operate. Those countries may have data-protection rules different from those in your country. Where applicable law requires safeguards for an international transfer, we will take steps required by that law to provide an appropriate level of protection.

7. Protection and retention

We use reasonable administrative and technical measures intended to protect personal data against unauthorised access, disclosure, alteration, loss or misuse. No internet transmission or storage system can be guaranteed to be completely secure. We retain personal data only for as long as reasonably needed for the purposes for which it was collected, ongoing business records, security, legal obligations and the establishment or defence of claims, then delete or de-identify it where appropriate.

8. Your requests and choices

Subject to applicable law and any relevant exceptions, you may ask us to access or correct personal data we hold about you, ask questions about its use or disclosure, or withdraw consent where consent is the basis for processing. Withdrawal does not affect processing already carried out lawfully and may mean we cannot continue with a requested service. We may need to verify your identity before responding. Contact sales@xhvia.com.

9. Children and third-party websites

This website is intended for business users and is not directed to children. We do not knowingly seek to collect children’s personal data for business enquiries. Links to external websites or services are provided for convenience; their operators’ privacy practices are governed by their own notices.

10. Changes to this policy

We may update this Privacy Policy when our practices or legal requirements change. The revised version will be published on this page with an updated date. Material changes will be handled in accordance with applicable law.

11. Contact

For privacy requests or questions about this policy, contact sales@xhvia.com and include “Privacy Request” in the subject line.